Integrate our team into yours
Application Managed Services (AMS) gives you frictionless access to all the skills you need to maximise your investment in QAD and frees you up to do so much more
Many of our clients want to do more for their companies but lack the capacity or skill.
Kettering has a significant team of QAD experts with a broad range of skills from deep application and technical knowledge to developers.
Kettering offers a range of subscription services to help:
- The little things – Often, the tasks clients want to deliver are small and the overhead to engage third parties to assist is onerous. AMS is designed to help you manage these small jobs with minimal or no overhead to you.
- The bigger things – Clients who want to get more from their ERP need services beyond the day to day. AMS can give you frictionless access to our team to do a much wider range of services.
- All you can eat – Clients who see extensive use of their ERP as a key competitive advantage and need easy access to almost everything we do.
We can work with your internal help desk systems. That means you can simply allocate work to us as you would one of your internal team members. If you don’t have a system, you can use ours.
For more information about how AMS will work for you – click here
Paul Fox – IT Manager at Bundaberg Brewed Drinks
“Our IT team is part of a fast growing international beverage manufacturer. Like most companies today, everyone is busy, and striving to provide timely responses along with quality advice is difficult. By signing up with the Kettering AMS program, our IT Team was able to assign tasks and help desk jobs to the Kettering team, knowing that they would be completed in a timely manner.
All communication between the AMS team and our staff is logged in our help desk system, so we have a full record of what was completed, along with the ability to measure performance. AMS helps us expand our team capabilities for a fixed rate, and has the benefit of multiple resources working on our tasks.”
Nigel Byrne – Business Systems Lead at Comvita
“Comvita’s IT strategy for several years has been wherever possible to establish service agreements for the infrastructure and software our company uses. We already had a Cloud contract in place with QAD Australia but this didn’t cover us for issues with Formtrap, Eagle, our very large number of QAD customisations or simple questions on how to best use standard QAD functions.
When we heard Kettering was offering AMS in 2019 we jumped at this quickly. Our company has been through significant restructuring in the past year and having the AMS in place with Kettering has meant our company has still been using QAD effectively and not experiencing any delays to business processes, even when key business personnel have left.
Our IT team can also more effectively budget our support costs which were previously ad-hoc and also plan to use internal resources on value-add projects with less risk of being pulled onto QAD support issues.”
Harshal Shah – Manager at Ashabhai
“After signing up for Application Managed Services, it has been a real life saver for us. The peace of mind that we have whilst having full time support from the Kettering team for our QAD ERP is really helpful to us.”