Application Managed Services (AMS) is an offering from Kettering to empower you, by integrating our team into yours.

An explainer on the three tiers of Application Managed ServicesAn explainer on the three tiers of Application Managed ServicesAn explainer on the three tiers of Application Managed Services

 

Enhanced Support

A table describing the features of each tier of Application Managed Services

 

Severity Levels

A table describing the differences in issue severity for Application Managed Services

Times are during business hours only.
Resolution Goals do not apply to deliverables marked with asterisk.

 

Upgrades

A table describing the differences in upgrade services available with AMS

 

Integration

A table showing the differences in provided integration services with AMS

 

System Administration

A table showing the different administration services available with each tier of Application Managed Services

 

Development

A table describing the different development services available through Application Managed Services

 

Reporting

A table describing the different reporting duties performed in each tier of Application Managed Services

 

Training

A table describing the training services on offer through AMS

 

Consulting

A table showing the different consulting services available with each Application Managed Services tier

 

Technical

A descriptive table showing the technical services provided by Application Managed Services consultants

 

Scope of modules

The following modules in red are included in the scope of AMS unless otherwise specified.

A table showing which modules are included in Application Managed Services, coloured in red

 

Exclusions

  • Data entry / operational use of QAD
  • Hacking / Virus attacks / Ransomware
  • Support for Third-Party products
  • Networking or other infrastructure services
  • Out of family upgrades (SE to EE)

We are dedicated to continuing to empower our manufacturing leaders with the best tools.

Terms

  • You must be on a current maintenance plan with Kettering or QAD or have a QAD Cloud Subscription.
  • We have direct access to your QAD system.
  • Three month minimum with automatic monthly renewals. One month notice to cancel.
  • Deliverables marked with asterisk will require a full year commitment. That is, you have been on this level for a year or have signed for a year or a combination of the two.
  • All work is subject to QAD compatibility guide. Work can be rejected if it is excessively difficult such as major intrusive customisations.
  • Clients must submit all tickets in writing. This can be directly into our portal, via email or through your helpdesk system, connected to our portal. 
  • Kettering will determine what resources are required and how a project is performed to satisfy the underlying business requirement.

Not sure what solution you are after?

Contact us and we can help identify your needs and select a solution.

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