Need more time in your day? Swamped by requests to improve your QAD environment? Let us help.

Application Managed Services is designed to help you get all of those user requests done with minimal effort.

Many of our clients’ IT organisations want to do more for their companies but lack of capacity or skill prevents them. 

Often, the tasks they are looking to deliver are small and the overhead to engage third parties to assist is high.

Kettering has QAD experts with a broad range of skills and letting us help will see a significant improvement in your QAD satisfaction levels.

How it works

You can simply allocate work to us as you would to one of your internal team members.  If you don’t have a system, you can use ours. You can log calls via your own help desk or ours, or simply send us an email.  These will be picked up and allocated by our Support team to the most appropriate resource.

You will be able to see the status of the call including who it is assigned to.

A monthly report will be produced showing the work done.

What’s involved

Kettering will cover most of your day to day operational QAD needs as below.

It isn’t intended to replace project work, training or operational work such as entering transactions.

A table below outlines a number of examples.

Example Deliverables

Support and Services deliverables

Standard Support

AMS

24×7 support for production system down

 

Access to log, update and track tickets

 

Access to QAD Knowledgebase

 

Access to QAD Documentation

 

Access to QAD Store to download latest releases etc.

 

Access to QAD Product Compatibility and Version Information

 

Access to QAD patches

 

Three environments supported

 

Diagnosing/troubleshooting warnings and errors with QAD Products

 

Remote assistance when needed to resolve QAD product issues

 

Reporting bugs that appear in QAD products to QAD Support

 

Suggesting workarounds/patches for QAD product defects

 

Providing information on patches

 

Retrofitting and installation of patches

 

Diagnosing/troubleshooting warnings and errors with customisations

 

Providing support for Evaluation licenses

 

Questions about functionality of owned modules including Eagle and FormTrap

 

Work with Support

 

Install programs including patches

 

Browse creation and maintenance including browses requiring inbuilt Progress Procedures

 

Collections, dashboards, Metrics etc

 

Add new programs including browses to menus

 

General system support such as adding printers

 

Live to Test copies

 

Bug fixes for Kettering or QAD written modifications

 

Change QAD Reporting Framework (QRF) reports or FormTrap currently being used.  Includes changing printer mappings but not modifications to underlying programs.

 

Update security (providing requests for changes are specific and clearly authorised)

 

Trouble shoot integration issues

 

Prepare CIM Template and perform the actual load

 

Set up new customer shipping addresses for existing EDI Trading Partners

 

 

Enabling innovation and progress of local manufacturing, empowering our leaders.

 

Not Sure of what Solution you are after?

Call Us and we can help you identify your need and help you to select your Solution.

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