Application Managed Services (AMS) is an offering from Kettering to empower you, by integrating our team into yours.

An explainer on the three tiers of Application Managed ServicesAn explainer on the three tiers of Application Managed ServicesAn explainer on the three tiers of Application Managed Services

 

Enhanced Support

 

Upgrades

 

Integration

 

System Administration

 

Reporting

 

Training

 

Consulting

 

Technical – On Premise Only

 

Scope of modules

 

 

Exclusions

  • Data entry / operational use of QAD
  • Hacking / Virus attacks / Ransomware
  • Support for Third-Party products
  • Networking or other infrastructure services

We are dedicated to continuing to empower our manufacturing leaders with the best tools.

Terms

  • You must be on a current maintenance plan with Kettering, QAD, or have a QAD Cloud Subscription.
  • Kettering have direct access to your QAD system.
  • Three months minimum for level 1, and twelve months minimum for levels 2 and 3. Then automatically renewed month to month with one month notice to cancel.
  • All work is done remotely except where specified as on-site.
  • All work is subject to QAD compatibility guide. Work can be rejected if it is excessively difficult such as major intrusive customisations.
  • Clients must submit all tickets in writing. This can be directly into our portal, via email or through your helpdesk system, connected to our portal. 
  • Kettering will determine what resources are required and how and when work is performed to satisfy the underlying business requirement.

Not sure what solution you are after?

Contact us and we can help identify your needs and select a solution.

Call us